The presence of the customer and tech support that a web hosting company provides will tell you a lot for the services that they offer as well. In case you're allowed to use only email messages or tickets, you have most likely come across some reseller and not the actual web hosting supplier. If this is the case, you'll probably have to wait for several days in order to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to consult with the real website hosting company for further help. When the provider provides you with different means of communication with short response time available anytime, they're almost certainly the top provider, not only a reseller. Therefore you will benefit from timely assistance and top quality support because they'll have direct access to the servers where your account is. Whatever the issue - sales or technical, it is generally better to contact your web hosting company right away by using your favourite method of communication.

24/7 Customer Support in Semi-dedicated Hosting

All of the semi-dedicated hosting packages that we provide include 24/7 customer and technical support, so no matter what issue you have, you can contact us and we will give you a hand right away. The guaranteed reply time for each email message or trouble ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; typically the response time hardly ever is more than 20 minutes. In addition, we offer phone support with several local numbers around the world and a live chat, so you can contact us and get more info about our services even if you don't have an account yet. We are able to help you with any question or a problem you have - payment methods, plan specs, e-mail configuration, web hosting account settings, etcetera. If you use our services, you will never experience a situation where you need to wait for a few days to get a problem solved like you'll have to do with lots of other service providers.

24/7 Customer Support in VPS Hosting

When using our VPS hosting, you won't need to wait for more than an hour to receive help for any type of situation that you may experience regarding the server or the software which comes pre-installed with it. We warrant this short answer time for all of the tickets which you open via your billing Control Panel or emails that you send to our tech support team. We also have local telephone numbers in several countries worldwide as well as a live chat service where we are able to assist you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 through the numerous ways of communication, so regardless what your question or problem is, there's always somebody to assist you without delay. In the event that you need assistance with third-party software, that you cannot install or which gives you problems, you can benefit from the Managed Services upgrade package that we provide for all VPS plans.

24/7 Customer Support in Dedicated Web Hosting

All the dedicated server plans that we offer come with 24/7 support via different means of communication and with a 1-hour max reply time guarantee. In case you want to learn more about the packages or you have any kind of billing or general questions, you will be able to call one of the local numbers we have globally or you can use our live chat support and consult with a live representative. For strictly technical issues which require some help from a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an e-mail, since all these channels are more appropriate to monitor a certain problem. The answer time for them rarely surpasses 30 mins, which means that you can forget about having to wait for a whole day so as to receive help. The support service is available for any kind of server-related issues, which includes the pre-installed software. If you want support for third-party apps, you may consider adding the Managed Services upgrade that we offer with all the plans.